About Insurance Answering Co

We built Insurance Answering Co to give agency callers a useful first conversation when your team cannot answer. A new prospect wants to ask about a quote, a policyholder reports a loss after closing, or a business owner needs a certificate. Each request needs a different set of questions and a clear next step.

Your Agency Sets the Instructions

Your receptionist learns from an onboarding chat and the website you provide. You tell it your services, area, hours, intake questions and what counts as urgent. You also choose who receives urgent calls and in what order.

You keep your business number and decide which calls to forward. We provide a forwarding guide and a test call before you go live. You can change settings by telling the AI what your agency needs in plain words.

Callers Hear What the Assistant Does

When greeting your callers, the receptionist identifies itself as a virtual assistant and explains that the call is recorded. It answers as your business, gathers the request and follows your routing instructions. It speaks English and Spanish, with language changes available during a call.

The receptionist takes details for your licensed agents without quoting premiums, binding coverage or deciding whether a loss is covered. Your team handles those conversations. For urgent claims, the caller is directed to the carrier's claims line first, with a message for your agency.

Hear the Product and Review the Result

We offer a browser demo so you can judge the conversation yourself. Its agency is fictional, and the scenarios include quote requests, nighttime claims and certificate requests. Talk with the demo receptionist using invented caller details.

For your own agency, call alerts arrive by email and app push notification with a summary, urgency tag, transcript and recording. Review those records as part of your team's follow-up. Request a free trial for your agency to set your instructions and test the call flow before forwarding live calls.